Shipping & Returns
We offer both domestic and international shipping.
We charge a flat rate of $9.95 for all domestic orders. We use Australia Post Airmail or courier which provides you with a unique tracking code for your package that can be tracked online.
All orders are processed within 2-3 business days. Spend $80AUD or more and you will be eligible for free Domestic Shipping. As soon as your order has been fulfilled and dispatched you will receive a shipping confirmation email with a tracking link that you can track your order with.
Delivery time will vary by location. Please refer to the below table for approximate guidelines on delivery times based on Australia Post’s delivery times.
Australia: 2 - 7 business days.
New Zealand: 5 - 10 business days.
USA: 5 - 10 business days.
Canada: 8 - 12 business days.
UK: 6 - 10 business days.
Europe: 6 - 10 business days.
Japan: 4 - 10 business days.
INTERNATIONAL TAXES AND CUSTOMS CHARGES
International orders may incur additional customs duties/tax fees payable by the receiver depending on your destination. The receiver is responsible for these additional charges and we cannot accept a return or refund of any goods if these charges are not paid. If duties or tax fees are declined and the parcel is returned you will need to pay for the return of the order.
We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Salt + Light is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
RETURN & EXCHANGE POLICY
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at saltcom.au and send your item to: Salt + Light Praise School, 7 Payne Place, Fadden, ACT 2904, Australia.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Salt + Light Praise School, 7 Payne Place, Fadden, ACT 2904, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.